Gorgias AI

Ecommerce helpdesk with an AI Agent that handles order, shipping, and returns questions inside your support inbox.

Category: Customer Support

Pricing: Paid

Core features

• AI Agent for routine support questions
• Unified inbox for email, chat, SMS, voice, and social
• Order actions inside tickets, like refunds and cancellations
• Automation rules and macros
• Shopping Assistant for chat recommendations and upsells

Overview

Gorgias is a customer support platform built for online stores, especially Shopify brands. It brings email, chat, SMS, voice, and social messages into one inbox next to live order data, so agents can refund, cancel, or edit orders without switching tabs. Its AI Agent answers routine questions like order status and returns, and hands harder conversations to a human.